Returns & Refund Policy

What can be returned

As our products are edible and perishable, we cannot accept returns of opened or partially consumed items for hygiene reasons. However, we will replace or refund any order that arrives damaged, spoiled, incorrect or defective.

How to report an issue

• •Contact us within 48 hours of delivery at care@houseofnuts.in or on WhatsApp.
• •Share your order ID and clear photos of the product and packaging.
• •Our team will verify and arrange a replacement or refund.

Refunds

Once approved, refunds are issued to your original payment method via PhonePe within 5–7 business days. You'll receive a confirmation once it's processed.

Order cancellation

You can cancel an order before it is dispatched for a full refund. Once an order has shipped, it can no longer be cancelled but is covered by the conditions above.

Non-returnable items

• •Opened or used products (unless damaged or defective on arrival).
• •Items reported after the 48-hour window.